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Shipping & Order Status FAQs

We're so excited for you to start cooking with your new Lodge products when they arrive. Let us answer some of the most common order related questions while you wait.

Yes! You can shop 24/7 on the Lodge website for all of your cookware needs.

We apologize for any delays you're experiencing with your order. Due to an increased order volume and shipping delays due to new safety measures in place around our campus, it's taking longer than usual for Lodge website orders to ship. 

Keep an eye on your email for order updates! We'll email you once your order ships with a link to tracking information.

You can check the status of your orders by logging into your account and clicking on "Orders." This is the easiest and fastest way to get information about your Lodge online order.

If you checked out as a guest, you can go to the account login page and enter the order number (found in your email), the email you used to complete the order, and the billing zip code.

Once your order has shipped, we'll send you an email with a link to track the order on the carrier's website. By clicking on the link, you will be able to check the status of your order once it is in transit.

Have a question about or issue with your product? Click below for product troubleshooting and returns.

Product troubleshooting & returns

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