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We’re still here, so keep cooking.

In response to COVID-19, Lodge has taken necessary steps to protect our employees. Our Customer Care team is working remote but is still here to help! Here are a few things you should know:

  • Our online store is still open! You can shop 24/7 online.
  • Online order shipments could be delayed by 5-7 days.

For more information, visit our COVID-19 response page.

Shipping & Order Status FAQs

We're so excited for you to start cooking with your new Lodge products when they arrive. Let us answer some of the most common order related questions while you wait.

Yes! You can shop 24/7 on the Lodge website for all of your cookware needs.

Due to increased order volume and additional safety measures we are taking, it will take longer than usual for your order to arrive. Order shipments may be delayed by 5-7 days.

We apologize for the processing and shipping delays affecting your recent order. Due to increased order volume and new safety measures we are taking, it will take longer for your orders to be ship. 

Keep an eye on your email for order updates. We'll email you once your order ships, and this will contain a link to tracking information.

You can check the status of your orders by logging into your account and clicking on "Orders." This is the easiest and fastest way to get information about your Lodge online order.

If you checked out as a guest, you can go to the account login page and enter the order number (found in your email), the email you used to complete the order, and the billing zip code.

Once your order has shipped, we'll send you an email with a link to track the order on the carrier's website. By clicking on the link, you will be able to check the status of your order once it is in transit.

Response times may be delayed due to higher than normal seasonal volume.

Contact us

You have questions, and we have answers! Explain your experience below, and our team will respond shortly.

Call now
7:30—4:30 CT, Monday—Friday
Pork chop pan

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